Information about the controller of personal data:

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When using a website www.flatmanager.bg Your personal data is processed by "Flat Manager" OOD - a company registered in the Commercial Register of the Registration Agency with EIK 202684022, with headquarters and management address: Sofia, Business Center "Evrotour", 12 "Mikhail Tenev" St. , floor 1, office 2, by e-mail support@flatmanager.bg, phone 0875 333 000

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We process your personal data on the following grounds:

• Provision of information in the context of pre-contractual relations or expressed interest in the company's services;
• If required by law
• Your express consent - the purpose is specified for each specific case;

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In the following paragraphs you will find information about the processing of your personal data depending on the basis on which we process it.

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To provide information in the context of pre-contractual relations or expressed interest in the company's services;

Purposes of processing:

• establishing your identity;
• processing information about real estate owned by you;
• preparing and sending a profitability assessment of your real estate;
• saving correspondence in relation to inquiries and requests made;
• sending news, information about promotional conditions, new services and others; 

Types of information we collect:

• personal contact data – contact address, email, phone number;
• identification data - the three names;
• data on real estate owned by you;  

The processing of the specified personal data is mandatory for us in the context of our pre-contractual relations.  

We do not provide your personal data to third parties on this basis.

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We delete the data collected on this basis 5 years after termination of our pre-contractual and/or contractual relations.

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To fulfill statutory obligations

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It is possible that the law stipulates an obligation for us to process your personal data. In these cases, we are required to carry out the processing, such as:

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• Obligations under the Law on Anti-Money Laundering Measures;
• provision of information to the Consumer Protection Commission or third parties provided for in the Consumer Protection Act;
• provision of information to the Commission for the Protection of Personal Data in connection with obligations provided for in the normative framework for the protection of personal data;
• provision of information to the court and third parties, within the framework of proceedings before a court, in accordance with the requirements of the normative acts applicable to the proceedings;

We delete the data collected pursuant to an obligation provided for by law after the obligation to collect and store is fulfilled or ceases. For example, obligations to provide information to the court, competent state authorities, etc. grounds provided for in the current legislation (5 years).

When we are required by law, we may provide your personal data to the competent state authority, natural or legal person.

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Express consent from you

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We process your personal data on this basis only after your express, unequivocal and voluntary consent. We will not foresee any adverse consequences for you if you refuse to process personal data.

Consent is a separate basis for processing your personal data and the purpose of the processing is stated therein, and is not covered by the purposes listed in this policy. If you give us the relevant consent until its withdrawal or termination of any contractual relationship with you, we prepare suitable product/service offers for you.

On this basis, we only process the data for which you have given us your express consent. Specific data is determined on a case-by-case basis. Typically, the data includes:

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• Email;
• Telephone;
• Address;
• Names;

On this basis, we may provide your data to marketing agencies and third parties.

Consents may be withdrawn at any time. If you withdraw your consent to the processing of personal data for any or all of the ways described above, we will not use your personal data and information for the purposes specified above.

We delete the data collected on this basis upon your request or 1 year after its initial collection.

Processing of anonymized data 

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We process your data for static purposes, that is, for analyzes in which the results are only generalizable and therefore the data is anonymous. Identification of a specific person from this information is impossible.

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How we protect your personal data

To ensure adequate data protection of the company and its customers, we implement all necessary organizational and technical measures provided for in the Personal Data Protection Act. For the purpose of maximum security in the processing, transfer and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.

Rights of Users

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Each User of the site enjoys all the rights to protect personal data according to Bulgarian legislation and the law of the European Union.

Each User has the right to:

• Information (in connection with the processing of his personal data by the administrator);
• Access to your own personal data;
• Correction (if data is inaccurate);
• Erasure of personal data (right to be forgotten);
• Restriction of processing by the administrator or personal data processor;
• Portability of personal data between individual administrators;
• Objection to the processing of his personal data;
• The data subject also has the right not to be subject to a decision based solely on automated processing, including profiling, which gives rise to legal consequences for the data subject or similarly significantly affects him;
• Right to judicial or administrative protection in the event that the data subject's rights have been violated.

The user can request deletion if one of the following conditions is present:

• The personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
• The user withdraws his consent on which the processing of the data is based and there is no other legal basis for the processing;
• The data user objects to the processing and there are no overriding legal grounds for the processing;
• Personal data has been processed unlawfully;
• The personal data must be deleted in order to comply with a legal obligation under Union law or the law of a Member State that applies to the controller;
• Personal data has been collected in connection with the provision of information society services to children and consent has been given by the person with parental responsibility for the child.

The user has the right to limit the processing of his personal data by the administrator when:

• Dispute the accuracy of personal data. In this case, the restriction of processing is for a period that allows the administrator to verify the accuracy of the personal data;
• The processing is unlawful, but the User does not wish the personal data to be deleted, but instead requests the restriction of its use;
• The Administrator no longer needs the personal data for the purposes of processing, but the User requires them for the establishment, exercise or defense of legal claims;
• objects to the processing pending verification of whether the legal grounds of the administrator prevail over the interests of the User.

How can you exercise your rights?

To exercise your rights as a data subject, you can send an email to office@flatmanager.bg specifying what your requests are:

• Access to personal data;
• Withdrawal of consent;
• Data update;
• Delete data

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Right of portability

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The data subject has the right to receive the personal data concerning him and which he has provided to an administrator in a structured, widely used and machine-readable format and has the right to transfer such data to another administrator without hindrance from the administrator to whom the personal data data is provided when the processing is based on consent or a contractual obligation and the processing is carried out in an automated manner. When exercising his right to data portability, the data subject has the right to also obtain a direct transfer of personal data from one controller to another, where this is technically feasible.

Right to object

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Users have the right to object to the administrator against the processing of their personal data. The administrator of personal data is obliged to terminate the processing, unless it proves that there are compelling legal grounds for the processing that take precedence over the interests, rights and freedoms of the data subject, or for the establishment, exercise or defense of legal claims. In case of objection to the processing of personal data for the purposes of direct marketing, the processing should be stopped immediately.

Complaint to the supervisory authority

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Every User has the right to file a complaint against illegal processing of his personal data to the Commission for the Protection of Personal Data or to the competent court.

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For CPLD:

• Website: https://www.cpdp.bg/
• phone: 02/91-53-518
• e-mail: kzld@cpdp.bg
• address: Sofia 1592, Prof. Blvd. Tsvetan Lazarov" No. 2

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Use of Cookies

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We may use cookies to understand how you use this website and to analyze traffic for advertising purposes.

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What are cookies?

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Cookies are small text files that are stored in the memory of your end device by your browser. They save certain information (for example your preferred language or site settings) which your browser may (depending on how long the cookie is stored) retransmit to us the next time you visit our website.

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In addition to Cookies, other similar tracking technologies are used. These may include pixel tags (Facebook Pixel) that track URLs or software development kits (SDKs). Pixel tags are small graphic images, often multiples of one pixel, that can be delivered to your computer as part of a request on a web page, in an application, in an advertisement, or in the HTML of an email message. Pixels can be used to retrieve information from your device, such as your device type or operating system, IP address, and the time you spent on the site or in the application. They can be used to read and use "Cookies" in your browser.

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Website analysis with Google Analytics

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Google Analytics uses methods such as cookies that enable an analysis of your use of the website. Google will analyze your use of our Website on our behalf. The automatically collected information about the use of the website is usually transferred to a Google server in the USA, where it will be saved and analyzed. The relevant results will be provided to us in an anonymized form. In addition, Google is certified under the EU-US Privacy Shield, which ensures that an adequate level of data protection is maintained for the processing of data by Google in the US. This information is used to find out what is working well and what needs to be improved on our website. The data collected may include which web pages you viewed, which pages you were redirected to and which were the landing pages you visited and closed, which types of platforms you used and which you took action on, date and duration information. 

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How to prevent cookies from being placed

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Cookie settings depend entirely on the browser you use. If you choose not to accept certain technical and/or functional Cookies, you may not be able to use some features of our website. To learn more about Cookies and how to manage or delete them, simply visit www.allaboutcookies.org and the help tab in your browser. In the settings of browsers such as Internet Explorer, Safari, Firefox or Chrome, you can set which "Cookies" to accept and which to reject. Where you find these settings depends on the browser you use.

Of course, you can use our Website without the use of any cookies.